Shared Services & Business Process Outsourcing (BPO)

Organizations today face pressure to tighten budgets and boost efficiency in a market characterized by consolidation. To manage the strain on assets, an increasing number of private and public sector organisations are delivering their back office functions using a Shared Services model designed to streamline business processes, create operational efficiencies and deliver a superior customer experience. This presents an exciting transformational journey, but not everyone is starting from the same place.

Capgemini can assist organisations hoping to go global by guiding them along the path to the most effective Shared Services model.

Our Expertise and Unique Approach

Shared services and business process outsourcing (BPO) deliver support services efficiently and effectively, enabling you to focus on value-added activities. Capgemini helps public and private organizations realize the benefits of shared services, including greater standardization and consolidation, improved customer service and lower costs.

Our approach is unique in that it incorporates our experience both as consultants and as global outsourced service providers, allowing us to find and execute the right solution for you. Our shared service transition programs typically comprise the following phases:

  • Phase 1 – Feasibility study (Scope, vision, potential, planning and business case)
  • Phase 2 – Finance Operating Model Design (Finance Operating Model strategy, organization, location study, service definition)
  • Phase 3 – Implementation (Transition, education & production )

Track Record and ValueDelivery

Capgemini Consulting’s specialist practitioners integrate functional knowledge, consulting expertise and industry-specific shared service experience. Since the inception of our shared service solution, we have delivered more than 300 implementation projects worldwide.

We have extensive experience with clients in both the private and public sectors, and deliver worldwide support through local networks to ensure that national and regional considerations and challenges are taken into account.