Retail and Wholesale Banking are transforming as financial crises, regulatory pressure and move to digital customer interactions are putting pressure on banks to contain cost and risk levels while at the same time keeping up the pace of innovation and meeting changing customer preferences.

Within Banking, Capgemini supports leading local and global banks in a wide spectrum from strategy, product and channel management to optimization of processes – both internal and towards customers.

Our key strength is our unique and pioneering work, in partnership with MIT, in all areas of digital transformation of banks. Our financial services digital transformation work focuses on three key areas: Customer Experience, Operational Processes and Business Models. We are working with local and global companies on all of these issues.

Other areas of banking expertise include, but are not limited to:

  • Expansion into international markets
  • Stimulation of growth
  • Transformation of multichannel customer relationships
  • Diversification of offers
  • Operational effectiveness of the back office
  • Performance of support functions (finance, HR, IT)
  • Regulatory change (Basel III, Solvency II), risk management & compliance
  • Payments
  • Wealth management
  • Capital Markets



With the mobile and internet revolution, banks are seeing their distribution models changing as customer relationships are becoming fragmented over a number of different channels including mobile, branch office and internet.

Capgemini has over 10 years of experience of helping banks to develop Multichannel strategies to suit an increasingly complex business economy and changing customer needs.


Leading Thinking

World Retail Banking Report

Capgemini delivers thought leadership in the banking area by its annual World Retail Banking Report.