Service & Repair

The significance of the service and aftermarket business has increased and is continuing to increase for product manufacturers. A well developed service business with a tailored service supply chain is a key component to achieve sustainable profitability and customer satisfaction.

Our Expertise and Unique Approach

Capgemini Consulting has a wealth of experience from transforming and improving service and aftermarket Supply Chain Management. We offer a proven approach for full scale transformations including strategy & governance, business process model, application landscape and the physical distribution network. We also work with specific improvements within each of these areas, e.g. stock holding policy design, distribution network optimization or definition and implementation of global planning.

We support organizations in identifying improvement areas and assessing the potential contribution to the overall improvement targets. We have a strong track record of delivering improvements with a significant impact on customer satisfaction, sales, efficiency and cost.

Track record and value delivery

With our Service and Repair offering we have served several Swedish multinational clients in the manufacturing sector, and examples include:

  • A high-tech capital goods manufacturer to define and implement a concept for global spare parts inventory management to improve availability and also reduce inventory and cost.
  • A construction machine equipment manufacturer to define and implement a new supply chain for aftermarket products to reduce lead times and improve competitiveness.